Refund Policy
Last updated: 17 October 2026 · Operated by Chess Duello Yazılım ve Oyun Teknolojileri A.Ş.
Chess Quiz paid plans (Premium, Classroom, Organization) are monthly subscriptions sold by our merchant of record, Paddle.com Market Limited ("Paddle"). This policy applies to purchases made on our website.
14-day money-back guarantee
If you are not satisfied, you can request a full refund of your first payment within 14 days of purchase, for any plan and wherever you live. No reason needed.
Renewals and cancellation
- You can cancel any time in the billing portal (Plans → Manage billing). Your plan stays active until the end of the paid period and will not renew.
- Renewal payments are generally not refundable, and we do not give partial refunds for unused time. If you were charged for a renewal you did not intend, or forgot to cancel, contact us within 14 days of the charge and we will review it in good faith.
- If you downgrade, any proration is shown by Paddle before you confirm.
Statutory rights
If you are a consumer in the EU, UK or Türkiye, your legal right to withdraw from a distance contract within 14 days is not affected by this policy. Nothing here limits mandatory consumer rights, including for faulty or unavailable service.
How to request a refund
- Email info@chessduello.com from your account email with your plan and the payment date, or contact Paddle via paddle.com/help.
- We aim to answer within 3 business days. Approved refunds are issued by Paddle to the original payment method and can take 5–10 business days to appear.
- After a refund your account returns to the Free plan.
Mobile subscriptions bought through an app store are refunded under that store's rules.